privacy-policy

We collect personal data when you interact with our store, including when you:

• Place an order or create an account
• Subscribe to our newsletter or marketing emails
• Contact customer support
• Browse our website (via cookies and similar technologies)

This may include:

• Identity data — name, username, or similar identifiers
• Contact data — billing and delivery address, email address, phone number
• Transaction data — order history, payment status (payment card details are processed securely by our payment provider and are not stored by us)
• Technical data — IP address, browser type, device information, time zone, and pages visited
• Marketing preferences — your choices regarding email communications and newsletter subscriptions

We use your personal information to:

• Process and fulfil your orders, including shipping and returns
• Communicate with you about your orders, account, and enquiries
• Send marketing communications where you have opted in (you may unsubscribe at any time)
• Improve our website, products, and customer experience
• Detect and prevent fraud or abuse of our services
• Comply with legal and regulatory obligations

Where applicable under data protection laws (such as GDPR), we process your data based on: performance of a contract (fulfilling your order), legitimate interests (improving our services and preventing fraud), legal obligation, or your consent (for marketing communications).

You may withdraw consent for marketing at any time by using the unsubscribe link in our emails or contacting us directly.

Our website uses cookies and similar technologies to remember your preferences, keep items in your cart, analyse site traffic, and support advertising where enabled. Cookies are small text files stored on your device.

You can control cookies through your browser settings. Disabling certain cookies may affect how the website functions, including checkout and account features.

We do not sell your personal data. We may share information with trusted third parties who help us operate our business, including:

• Shopify — our e-commerce platform, hosting, and payment processing
• Shipping carriers — to deliver your orders
• Email service providers — to send order updates and marketing (with your consent)
• Analytics providers — to understand website performance

These partners are required to handle your data securely and only for the purposes we specify. We may also disclose information if required by law or to protect our rights and safety.

We retain your personal data only for as long as necessary to fulfil the purposes described in this policy, including satisfying legal, accounting, or reporting requirements. Order records are typically kept for the period required by applicable tax and consumer laws.

Marketing data is retained until you unsubscribe or request deletion, subject to any legal obligations to maintain certain records.

Depending on your location, you may have the right to:

• Request access to the personal data we hold about you
• Request correction of inaccurate or incomplete data
• Request deletion of your data (subject to legal exceptions)
• Object to or restrict certain processing activities
• Request portability of your data in a structured format
• Lodge a complaint with a data protection authority

To exercise any of these rights, contact us at kaalpstudios@gmail.com. We will respond within the timeframe required by applicable law.

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. All payment transactions are encrypted and processed through PCI-compliant payment providers.

While we take security seriously, no method of transmission over the internet is 100% secure. We encourage you to use strong passwords and keep your account credentials confidential.

If you have questions about this Privacy Policy or how we handle your data, please contact us:

Kaalp Studios
Email: kaalpstudios@gmail.com

We may update this policy from time to time. The “Last updated” date at the top of this page indicates when it was last revised.